Flat rate delivery charge of £99 to Europe and £30 for UK. Rest of the world – please contact us for the shipping quote.

Returns Policy

 

We offer hassle-free return policy to all unused scooters in original packaging. Please contact us within 30 days of receiving your scooter. You will be eligible for a full refund of the cost of the scooter. Return shipping costs are non-refundable. 

 

If you have used your scooter and are not fully satisfied, you can return it to us in its original packaging. Please contact us within 30 days of receiving your scooter. Return shipping costs are non-refundable. We also reserve the right to make deductions for wear and tear. The amount will be confirmed upon assessment.

 

If you would like to return your scooter due to a manufacturing fault, please go to our Warranty section. 

 

In order to return your scooter, please contact us within 30 days of receiving the package. Once we receive your email, we will instruct you on what to do next.

hello@aerelectric.com 

 

In your email, please include:

Full name

Address

Order number

Reason for return

 

Once your scooter is returned to us, we will examine it and we’ll update you on the status of your return. 

Unused scooters in original packaging are eligible for a full refund of the cost of the scooter. 

Used scooters in original packaging are eligible for a refund, however we reserve the right to make deductions for wear and tear.

 

Please note that shipping cost is non-refundable. Return shipping cost is also non-refundable unless you are returning the scooter due to our error (wrong colour etc.).

 

If your return is accepted, we will refund you using the original form of payment within 14 days